Handling a Difficult Customer eLearning Course Awesome Program modulation and the vocal habits

modulation and the vocal habits that make audiences want to keep listening

Understanding Stress and Personal Triggers

Lifestyle and wellbeing audit with practical adjustments

Practical work on sense phrasing

inclusive leadership and culture-change objectives

Handling a Difficult Customer eLearning Course Awesome Program modulation and the vocal habitsHandling a difficult Customer can be an enormous challenge in a Contact Centre. This Program develops the Skills required to handle angry or rude Customers or Customers with different Cultural Values. By improving the focus of ones thoughts, feelings and stress, participants will learn to be able to listen, empathise and meet the challenges posed by Customers, Colleagues at work and in ones personal life. Customer Service Excellence can only be