Temper, Temper: Dealing With Angry Residents Webinar Options:Recording & Transcript Vice Presidents and Executive Directors

Vice Presidents and Executive Directors

Meaning of “comes to the ED”

Areas Covered:

Session Highlights

Contents of medical records and sources of requirements for keeping them – the law vs codes of ethics

Temper, Temper: Dealing With Angry Residents Webinar Options:Recording & Transcript Vice Presidents and Executive DirectorsIn todays professional landscape, its not uncommon to face moments of frustration or irritation at work. Whether its a one off occurrence or a recurring pattern, dealing with angry tempers is crucial to maintaining a positive reputation and resident loyalty. Knowing what to say to angry residents can turn a tense situation into an opportunity. When customers are mad, seize the opportunity to go above and beyond. Understanding how to deal with